Our items have a 7-day money back guarantee.
The items that wished to be return has to meet the following requirements.
- Packages must be returned within 7 calendar days with your purchased day as day 1.
- Packages must come with customer number, invoice number & date. A copy of the invoice is very helpful.
- The items in package must be in original and sell-able condition.
- Items must be safely packed in a box or heavily padded mailer to protect the merchandise. We do not wish items getting damaged in return shipping.
- No returns or exchanges on special orders or discount items.
- There will be no processing fee on returns for store credit that meet these terms. Return refunds will be credited to your credit card.
- Customer is responsible for return shipping charges.
Returns will be processed and credited within 5 business days of receipt. Please send returns that meet the above criteria to:
Flat 6, 17/F, Avenue Plaza,
5-9 Hart Avenue, Tsim Sha Tsui,
*For items that did not meet the above requirements, items will be returned to sender.
**We do guarantee that your package will arrive in excellent condition. We will be more than happy to exchange any damaged or wrong items for you. Therefore, if you receive the damaged or wrong items, please contact us via e-mail at firstname.lastname@example.org for return instructions.